Terms & Conditions

---

WELCOME TO FABEHA TERMS OF SERVICE

BY USING OUR WEBSITE AND / OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You should print a copy of these Terms and Conditions for your own record .Please note that there are additional policies that apply to your use of this website and our trading relationship with you .

We may contact you for marketing purposes by email, mail or telephone with relevant offers.

General We do our best to make sure that prices are correctly shown but if an error may occur. we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

The price for each product shown on fabehaonline.com includes the relevant sales taxes (such as VAT) at the current rate.  

We always try to ensure the prices on fabehaonline.com are accurate but errors may occur. if we discover an error in pricing of any item in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it (if we are unable to reach you we will treat the order as cancelled). If your order is cancelled , any payment made for the products will be refunded in full.  

You will be notified of the delivery costs automatically before you submit your card details, based on the delivery address provided. 

Prices quoted on fabehaonline.com are usually in UK Pounds. 

Non-EU customers are responsible for import duty/tax in their respective countries.

You must pay for your order before it is delivered and you can do so by credit card, debit card, Paypal or gift voucher.

  FABEHA, reserve the right to hold any orders before it goes to dispatch if any additional payment information is required. Occasionally, our payment provider may decline any payment should any discrepancy occur in the cardholders billing or shipping address.  

We may therefore require proof of identification to validate the transaction.  Identification showing your name and address (matching to the billing and shipping address, provided on your order below). Example, Driving Licence, Citizen Card or Utility Bill.

This information can be scanned and emailed to us.

Please note that any information provided is in strict confidence and is an additional protocol to protect yourself and us from fraud or card misuse.

Shopping with Fabeha You can order products in the following ways:

1. Online via the website

2. By telephoning on 0203 868 9573

When you place an order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these terms.  

When you place your order online we will automatically send you an email to confirm that we have received it. this email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. If the product is available we will send you a confirmation that your order has been shipped, otherwise we will contact you either by email or telephone if any item is unavailable and suggest an alternative item. You have the right to cancel your order in full or part, and request a refund.  

Fabeha also have the right to cancel any order and not supply any or part of an order if it is reasonable to do so and may change or discontinue the availability of any products at any time at its sole discretion. However, we will notify you in advance before taking any such action. If an order is cancelled, any payment made for the products will be partially refunded or in full. This does not affect your statutory rights. Availability We try to keep our website up to date , However cannot guarantee that a particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount you debited by us. RETURNS If an item is unsuitable , it can be returned for an exchange / refund . Please ensure the goods have been returned unworn & in their original packaging with all their labels and tags intact within 14 days of receipt .

Customers are also required to fill in a returns form in full & enclose it within the parcel . Returns forms are available for download via our website . Please note that goods received without a return form will incur delay in refund / exchange. All costs of returning the goods will be incurred by the customer , and re-delivery charges will be payable on exchanges .

Jewellery items and accessories are not returnable . In case of refund , only the cost of goods are refundable and not the postage charges .The item is your responsibility until it reaches us , so we recommend using a delivery service that insures the parcel for the value of goods . we aim to process all refunds within 28 days of receiving the parcel . This does not affect your statutory rights .

Return address :
Fabeha Building , 233A Dunstable Road , Luton , Beds Lu4 8bn

Promotional Delivery

PLEASE NOTE: IF YOU HAVE RETURN A PRODUCT TO US & YOUR TOTAL AMOUNT HAS GONE BELOW THE FREE DELIVERY AMOUNT.
£5.95 delivery charge will be deducted from the total refund AMOUNT as you will therefore not qualify for the free delivery offer.

In the unlikely event that the wrong item is sent to you please contact our customer services team who will instruct you how to return the item. Please remember that:

A Return Form needs to be filled in and enclosed in the parcel so that it can be processed by our warehouse.

Item/s to be returned second class recorded/tracked service only. We strictly do not re-inburse any costs for any other postal service.

We cannot process any returns without an Return Form.

We cannot dispatch a new item unless we have received the wrong item back in our warehouse and inspected its condition.

We will refund shipping costs for second class tracked service only provided that the item is in new and unused condition when we receive it and you have followed our return instructions.

Please note, it is never our intention to send incorrect items to our customers, however on rare occasions due to 'human error' mistakes can happen. However, we will always endeavour to rectify any problems as a matter of priority. If your complaint is upheld, then we will refund you the cost of returning the items second class post only.

PRE – ORDER ITEMS : Pre – order delivery times are approximated & may incur a delay from the original company . Pre – order items are also subject to availability . In the event that an unwanted preorder or made to order item is returned. We reserve the right to charge an admin fee of up to £4.95 (UK Customers), £14.99 (European Customers) and £19.99 (Rest of World).

Please Note: Dispatch times for pre-order items is as stated on the descriptions of those items and is only an approximate time. If you are ordering a mixture of pre-order and in stock items, all items shall be dispatched together when all items arrive. If you would like items dispatched individually it is advised you order them separately. In some cases when ordering multiple items, your items may be dispatched and delivered separate as we dispatch from various locations.

Cancellation If for any reason, you wish to do so you have the right to cancel any order within 24 hours before the order has been packed and dispatched from our warehouse .

Clearance / Sale Section

1. The reductions shown are reductions from the original marked price charged on the website. We also supply a recommended sale price as guidance on the normal selling price. Occasionally these prices may have applied more than six months ago.

2. The offer of free delivery is not applicable on sale items.

Special Offers

1. From time to time we may offer Free Delivery on orders purchased online at fabehaonline.com. This excludes Scottish Highlands and Islands; Northern Ireland; Isle of Man and Isle of Scilly. Also excludes international orders and higher postage delivery areas. This is only applicable on standard delivery.

2. The above offer may be available at a different spend on orders placed via our call centre.

3. Periodically our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

4. All promotional offers must be returned in their entirety.

5. The offer of free delivery is not applicable during sale periods.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Fabeha excludes liability for any loss or damage of any kind howsoever arising; including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Fabeha shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

1. Any incorrect or inaccurate information on fabehaonline.com

2. Any interruptions to or delays in updating fabehaonline.com

3. The infringement by any person of any intellectual property rights of any third party caused by their use of fabehaonline.com or any product purchased on fabehaonline.com.

4. Any loss or damage resulting from the use o fabehaonline.com web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

5. Any loss of profit, wasted expenditure, corruption or destruction of data or another loss, which does not directly result from something that we had done wrong.

6. Any amount or kind of loss or damage due or viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading fabehaonline.com or from transmissions via emails or attachments received from fabeha or its licensees and affiliates.

7. The availability, quality, content or nature of the other sites on the internet that are owned and operated by third parties (external sites) to which fabehaonline.com link and web sites located on or through any External Site for any transactions involving External Sites (including as to cookies, personal data, confidential information, or purchases of domain names or other services).
   
   You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, website, or transactions. 

8. All representations, warranties, conditions and other terms which but for this notice would have effect.

Please note by duly entering into a transaction on this website, you are entering into an agreement to accept our Terms and Conditions and Conditions of Use.