DELIVERY POLICY
Your delivery experience matters to us, which is why we partner with trusted couriers to ensure fast, safe and reliable delivery for every order.
GENERAL
• Orders are dispatched Monday to Friday, excluding Bank Holidays. • No dispatches are made on weekends. • Deliveries are usually made Monday–Friday between 08:00 and 18:00. In some cases, deliveries may occur outside these hours depending on courier schedules. • Deliveries are made to the delivery address provided, not to named individuals. Please ensure full address details are entered for flats, apartments, or offices.
UK DELIVERY OPTIONS
• Standard Delivery: 2–4 working days (from dispatch). • Express / Next Day Delivery: Available on orders placed before 2pm Monday–Thursday. Orders placed after 2pm Friday will be delivered the following Tuesday (excluding Bank Holidays). • Exclusions: Next Day and Express services are not available for Northern Ireland, Scottish Highlands & Islands, Channel Islands or Isle of Man. Delivery to these areas may take 3–7 working days.
FREE DELIVERY (UK Mainland Only)
• Free Standard Delivery on all orders of £80 or more (after discounts, excluding delivery charges). • Available for UK mainland addresses only. • Excludes Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands, and international orders.
EUROPE & INTERNATIONAL DELIVERY
• Europe: 5–10 working days (depending on destination). • Rest of the World: 7–14 working days. Duties & Taxes: • Import duties, VAT or customs fees may apply depending on destination. • These charges are the responsibility of the customer. • If a parcel is refused due to unpaid duties/taxes, outbound shipping costs are non-refundable and return shipping fees will be deducted from your refund.
DELIVERY NOTIFICATIONS & TRACKING
• Once dispatched, you will receive email and/or SMS updates from the courier. • You may be able to manage your delivery (change date, safe place, neighbour, parcel shop). • Please provide a valid mobile number and email to receive updates.
FAILED DELIVERIES
• If no one is available, couriers may attempt delivery to a neighbour, safe place, or depot. • A second attempt is usually made the following working day. • If the parcel is returned to FabehaOnline due to incorrect address details, missed collection, or refusal, re-delivery charges will apply.
LOST OR DAMAGED PARCELS
• If your parcel is damaged on arrival, please refuse delivery if possible. • If accepted, take clear photos of the damage and packaging and contact us within 48 hours. • Courier investigations can take up to 28 days. Refunds/replacements are processed once claims are resolved.
CONTACT US
For delivery-related queries, please contact our Customer Service team: info@fabehaonline.com
