Delivery Policy

At FabehaOnline, we aim to process and dispatch your order as quickly as possible. Please read the information below for details about our delivery services, dispatch times, Click & Collect, international delivery, and what to do if your parcel is delayed, damaged or unable to be delivered.

General Delivery Information

• We pride ourselves on prompt order fulfilment. Orders placed earlier in the day from Monday to Friday are typically packed and handed over to our courier for same-day dispatch.
• Orders are dispatched Monday to Friday, excluding UK Bank Holidays.
• Orders placed late on Friday or during the weekend will normally be collected by our courier on the following Monday.
• Courier collections and standard dispatches are not normally made on weekends.
• During peak periods such as Black Friday, Eid and Diwali, please allow up to 48 hours (2 working days) for standard dispatch, unless you have selected a Next Day Delivery service.
• Deliveries are generally made Monday to Friday between 08:00 and 18:00. Depending on the courier, deliveries may occasionally take place outside these hours.
• Deliveries are made to the delivery address provided at checkout rather than to a named individual. Please ensure that complete address details are provided, particularly for flats, apartments, offices and business premises.

UK Delivery Options

• Standard Delivery: Usually delivered within 2–4 working days from dispatch.
• Express / Next Day Delivery: Available on qualifying orders placed before 2:00pm Monday to Thursday.
• Orders placed after 2:00pm on Friday will normally be delivered the following Tuesday, excluding Bank Holidays.
• Next Day and Express Delivery services are not available to Northern Ireland, Scottish Highlands & Islands, Channel Islands or the Isle of Man.
• Deliveries to excluded areas may take approximately 3–7 working days.

Click & Collect

You are welcome to collect your online order in person from our department store:

FABEHA BUILDING
233A Dunstable Road
Luton
LU4 8BN

• Please wait until you receive an email confirming that your order is Ready for Collection before travelling to the store.
• When you arrive, please visit the main desk and show a member of our floor staff a screenshot of your Ready for Collection email.
• You will also need to provide valid identification matching the name on the order.

Free UK Mainland Delivery

• We offer Free Standard Delivery on orders of £80 or more after discounts and excluding delivery charges.
• Free delivery applies to UK mainland addresses only.
• Free delivery excludes Northern Ireland, Scottish Highlands & Islands, the Isle of Man, Channel Islands and international orders.

Europe & International Delivery

• Europe: Approximately 5–10 working days, depending on destination.
• Rest of the World: Approximately 7–14 working days, depending on destination.

Duties & Taxes

• International orders may be subject to import duties, VAT, customs charges or other fees depending on the destination country.
• Any applicable duties, taxes or customs charges are the responsibility of the customer.
• If a parcel is refused because applicable duties or taxes have not been paid, the original outbound shipping cost is non-refundable.
• Any return shipping charges incurred may also be deducted from your refund.

Delivery Notifications & Tracking

• Once your order has been dispatched, you will receive email and/or SMS notifications from the courier where available.
• Depending on the courier service, you may be able to manage your delivery, including changing the delivery date, selecting a safe place, nominating a neighbour or choosing a parcel shop.
• Please provide a valid mobile number and email address at checkout so that you can receive delivery updates.

Failed Delivery Attempts

• If nobody is available to receive your parcel, the courier may leave it in a designated safe place, with a neighbour, or take it to a local depot, depending on the service and circumstances.
• A second delivery attempt is usually made on the following working day, although this may vary by courier.
• If your parcel is returned to FabehaOnline because of incorrect address details, missed collection or refusal of delivery, additional re-delivery charges may apply.

Lost or Damaged Parcels

• If your parcel appears damaged when it arrives, please refuse delivery where possible.
• If you accept a damaged parcel, please take clear photographs of the packaging and the damaged items as soon as possible.
• Please contact our Customer Service team within 48 hours of delivery and provide photographs and relevant order details.
• Courier investigations can take up to 28 days.
• Where applicable, refunds or replacements will be processed once the courier investigation and claim have been resolved.

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