Terms of Use

WELCOME TO FABEHA FASHIONS

By using our website (fabehaonline.com) and/or placing an order, you agree to be bound by the Terms and Conditions set out below. Any new features or tools added to the current store shall also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please note that additional policies (such as our Return & Refund Policy and Privacy Policy) apply to your use of this website and form part of our trading relationship with you. We recommend printing a copy of these Terms and Conditions for your records.

1. Product Presentation, Digital Imagery & Color Variations

We make every effort to display the colors, textures, cuts, and finishes of our garments and fabrics as accurately as possible. Our catalog media, editorial styling, and promotional visuals may utilize studio lighting setups, digital styling techniques, and digital environments to present collections in various creative settings.

Because display screens, mobile devices, and monitors have different color calibrations and contrast levels, slight variances between digital images and the physical merchandise may occur. In addition, slight irregularities in hand embroidery, stone placement, threadwork, and block printing are natural characteristics of traditional craftsmanship and do not constitute manufacturing faults. By placing an order, you acknowledge these standard variations. Any item that does not meet your personal preferences remains subject to our standard Return & Refund Policy.

2. Pricing & Currency Display

  • Multi-Currency Pricing: Prices on fabehaonline.com may be viewed and settled in your local currency based on your geographic location or currency preference selected at checkout. Conversions are calculated automatically based on prevailing exchange rates. Your card issuer or payment provider may apply independent currency conversion rates or international transaction surcharges. UK domestic prices include statutory UK VAT.
  • Pricing Errors: We endeavor to ensure all displayed prices are accurate, but errors may occasionally occur. If a pricing error is identified on an item you have ordered, we will notify you promptly and give you the choice to reconfirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled and refunded in full. We reserve the right to decline or cancel orders resulting from inadvertent pricing inaccuracies.
  • Availability: Product availability is kept as current as possible, but stock cannot be guaranteed indefinitely. If an ordered item is unavailable, you will not be charged, or an immediate refund will be issued to your original payment method. Fabeha Fashions reserves the right to change or discontinue the availability of any products at any time at its sole discretion.

3. Orders, Payment & Fraud Prevention

You must pay for your order before it is dispatched. We accept payment via major credit cards, debit cards, PayPal, and Fabeha gift vouchers.

  • Fraud Protection: Fabeha Fashions reserves the right to hold any order before dispatch if additional payment verification is required. Our payment provider may decline a transaction if there is a discrepancy in the cardholder's billing or shipping address.
  • Identification Requests: To protect our customers and our business from fraud, we may require proof of identification to validate a flagged transaction. This may include requesting a scan of a Driving Licence, Citizen Card, or Utility Bill matching the billing address. This information is held in strict confidence and is deleted once the protocol is complete.

4. Delivery, Pre-Orders & International Customs

  • Delivery Fees: Outbound shipping charges are calculated automatically at checkout based on package destination, weight, and delivery speed selected.
  • Pre-Orders & Backorders: Estimated dispatch dates for pre-order merchandise are approximations and subject to manufacturing lead times. Orders combining in-stock and pre-order garments will be dispatched together once all items are received at our warehouse. Customers requiring in-stock items sooner should place separate orders.
  • International Customs & Taxes (EU & Rest of World): For all deliveries outside the United Kingdom, products are dispatched on a Delivered at Place (DAP) basis. The customer is designated as the legal Importer of Record and assumes full legal and financial responsibility for any statutory import duties, import VAT/GST, and local courier handling fees charged by their destination country upon arrival. Fabeha Fashions Ltd does not assess, collect, or refund third-party international border taxes.

5. Returns, Cancellations & Order Adjustments

  • Cancellations: You have the right to cancel any order within 24 hours of placement, provided the order has not already been packed and dispatched from our warehouse. Once dispatched, the order must be processed as a standard return.
  • Standard Returns: Unsuitable items can be returned for a refund within 14 days of receipt, provided they are unworn, have all tags attached, and are returned in their original packaging. Customers must include their original packing slip or a written note detailing their name and order number. For complete details, exclusions (such as made-to-measure items and jewellery), and international return instructions, please refer to our full Return & Refund Policy.
  • Promotional Free Delivery Adjustments: If your original order qualified for Free UK Delivery (orders £80 and above), and you return items that bring your retained order total below the £80 free delivery threshold, our standard £5.95 delivery charge will be deducted from your total refund amount.
  • Wrong Item Received: In the rare event of human error where an incorrect item is dispatched, please contact our Customer Service team immediately. We will instruct you on how to return the item via a standard 2nd Class Tracked service. We will reimburse this specific return postage cost once the item is inspected at our warehouse.

6. Sale Items & Special Offers

  • Clearance/Sale Prices: Reductions shown are from the original marked price charged on the website. Occasional recommendations or comparisons may refer to prices that applied more than six months ago.
  • Promotional Exclusions: The offer of Free Delivery is not applicable during site-wide sale periods or on clearance items. Furthermore, Free Delivery offers exclude the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Scilly, and all international orders.
  • Promotional Bundle Offers: All promotional bundle offers (e.g., Buy One Get One Free) must be returned in their entirety to qualify for a full refund.

7. Limitation of Liability & Waiver

If you breach these conditions and we take no immediate action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Fabeha Fashions Ltd excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, or consequential loss. We shall have no liability to pay compensation in relation to:

  • Any interruptions to or delays in updating fabehaonline.com.
  • Any incorrect or inaccurate information on the website.
  • Any loss of profit, wasted expenditure, or destruction of data which does not directly result from a direct error on our part.
  • Any loss or damage due to viruses or malicious software that may infect a user's computer equipment, software, or data caused by accessing fabehaonline.com or downloading attachments from our emails.
  • The availability, quality, or content of external third-party sites linked to from fabehaonline.com.

By duly entering into a transaction on this website, you confirm your agreement to accept these Terms of Service.

Fabeha Fashions Ltd

Company Number: 06775400
Contact: info@fabehaonline.com
Phone / WhatsApp: +44 1582 454 727

Return Address

Fabeha Returns Department
Fabeha Building
233A Dunstable Road
Luton, Bedfordshire
LU4 8BN
United Kingdom